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Avaya Contact Center Applications Roadshow
Elevating the Value of Your Multimedia Contact Center
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Date: January 11, 2007 (Thursday)
Time: 9:30am 每 12:00noon
Agenda
| 09:30 每 09:40a.m. |
Avaya Welcome |
Anthony Ma
Director, CRM Business,
Avaya Hong Kong
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Download (pdf, 1.88MB)
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| 09:40 每 10:20a.m. |
Avaya Keynote
Your Contact Center as a Strategic Business Asset and IVVR as an Emerging Technology |
Roy Ivimey
Regional Director,
Contact Center Applications,
Avaya Asia Pacific |
Download (pdf, 2.26MB) |
| 10:20 每 10:40a.m. |
Break |
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| 10:40 每 11:20a.m. |
Self Service and Proactive Contact Applications to Drive Your Business |
Hirano Atsushi
Regional Product Manager,
CRM Applications
Avaya APAC |
Download (pdf, 3.22MB) |
| 11:20 每 11:40a.m. |
Transform Customer Interactions into Enterprise Benefits |
Jo Jo Yee
Business Consultant
SAP Hong Kong |
Download (pdf, 3.13MB) |
| 11:40 每 12:00noon |
NICE PerformTM 每 Getting Insight for Excellence in Performance Management |
Gabriela Koren
Vice President of Sales, EIS
NICE APAC Ltd. |
Download (pdf, 2.56MB) |
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