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Avaya Call Center£¨Ó¢Îİ棩(PDF (.pdf) 330)
Provides an overview of the Avaya Call Center offers, including Basic, Deluxe and Elite with Business Advocate.

Avaya Basic Call Management System Reporting Desktop£¨Ó¢Îİ棩(PDF (.pdf) 173)
Basic Call Management System Reporting Desktop provides comprehensive reporting for the entry-level call center

Avaya and ClickFox - Providing Customer Behavior Intelligence£¨Ó¢Îİ棩(PDF (.pdf) 96)
Overview of DeveloperConnection member ClickFox and its Customer Behavior Intelligence (CBI) software for self-service solutions.

Avaya and Ambient - Integrating solutions between Avaya IR platforms and a variety of host systems£¨Ó¢Îİ棩(PDF (.pdf) 82)
Overview of DeveloperConnection member Ambient and their Service Integration Solutions

Avaya and Empirix - Proactively measure, manage and enhance the performance of Web and voice applications, contact centers and communications networks£¨Ó¢Îİ棩(PDF (.pdf) 72)
Overview of DeveloperConnection member Empirix and how they help companies ensure that their technology systems are monitored proactively in order to allow them to perform at their peak

Avaya and Cleo Communications - Providing mainframe connectivity, increased application efficiency and easy implementation£¨Ó¢Îİ棩(PDF (.pdf) 67)
Overview of DeveloperConnection member Cleo Communications and how they provide Avaya Interactive Response (IR) customers quick access to their mainframe systems while helping them leverage their investment in mainframe applications.

Avaya and IQ Services - Testing and Monitoring Avaya Solutions£¨Ó¢Îİ棩(PDF (.pdf) 125)
Overview of DeveloperConnection member IQ Services and their StressTest? Performance Testing and HeartBeat? Availability Monitoring services

Avaya Business Advocate demo£¨Ó¢Îİ棩(Executable (.exe) 20,178)
Advanced contact center software that uses a suite of patented adaptive and predictive algorithms to match the right agent to the right call - every time

Flat, Consolidated, and Global: A New Multi-Site Call Center Model (Duplicate) £¨2004Äê5Ô£©£¨Ó¢Îİ棩(PDF (.pdf) 448)
This White Paper explores the business benefits, operational models, and enabling technologies for the multi-site call center.

DataMonitor: Contact Center Infrastructure Outsourcing White Paper (June2004)£¨Ó¢Îİ棩(PDF (.pdf) 294)
Contact Center Infrastructure Outsourcing

Smooth Sailing: Best Practices for Implementing an IP Contact Center White Paper (April 2005)£¨Ó¢Îİ棩(PDF (.pdf) 121)
IP Telephony is proving itself as architecture that is flexible and cost effective for the contact center.